Refund & Cancellation Policy – Fasto

Effective Date: [Add Date]

This Refund & Cancellation Policy explains how Fasto handles order cancellations, returns, and refunds for grocery and daily essential deliveries.

1. Order Cancellation

a) Before Order Processing

• Users can cancel the order without any charges
• Full refund will be issued (if prepaid)

b) After Order Processing

• Cancellation may not be allowed
• Partial cancellation may be permitted

2. Order Issues (After Delivery)

a) Wrong Product

Full refund or replacement

b) Damaged Product

• Refund or replacement
• Proof may be required

c) Missing Items

Refund applicable

d) Expired Products

Full refund or replacement

3. Complaint Time

Report within 24 hours of delivery.

4. Refund Time

• 5–7 business days

5. Refund Mode

• Original payment method
• Wallet (if applicable)

6. Non-Refundable Cases

• Wrong address
• Customer unavailable
• Order refused
• Used/damaged returns
• External delays (traffic/weather)

7. Perishable Items

• Milk
• Fruits & Vegetables
• Dairy products

Refund only if damaged and reported within 24 hours.

8. Payment Issues

Failed orders → full refund automatically.

9. Company Rights

• Verify requests
• Reject fraud claims
• Update policy anytime

10. Contact

Fasto

Email: shabanakhan7280@gmail.com

Phone: +91 81267 28339